When it comes to customer service, Training Tracker® stands out in an industry filled with large software providers. Led by CEO Jen Remsik, the team takes a highly personal approach, offering the kind of one-on-one attention that sets them apart from more prominent tech companies like Amazon and Netflix. At Training Tracker, clients get more than just software—they get a partnership built on real relationships, personalized support, and a genuine commitment to their success.
The Advantage of a Small Software Company
One of the main advantages of working with a smaller software company like Training Tracker is the direct, personal support clients receive. Instead of dealing with automated responses or chatbots, clients get to speak to real people who are ready to help. Whether through email, phone calls, or live demos, Jen and her team are hands-on every step of the way. “We pride ourselves on being available,” Jen explains. “If you have a question or issue, you can always reach out and get a direct response, not some impersonal support ticket that leaves you waiting.”
This personal touch is critical for businesses that can’t afford downtime or delays, especially those operating 24/7. For companies in industries like manufacturing, healthcare, and logistics, the ability to contact someone directly—day or night—is a huge benefit. Training Tracker understands the pressures of keeping operations running smoothly, and Jen’s team works hard to support clients whenever needed.
Real People, Real Solutions
At Training Tracker, the customer service experience is driven by people, not algorithms. When a client emails or call with a question, they speak to someone who knows the product inside and out and can offer tailored solutions. “Our goal is to ensure the customer feels supported and heard,” Jen says. Whether walking someone through a feature in a demo or offering a quick solution over the phone, Training Tracker provides timely and practical assistance.
This approach starkly contrasts clients' typical experience with a large software provider, where bots often outsource or handle customer support. “We don’t just provide software,” Jen emphasizes, “we provide a human experience.”
The Personal Touch: Holiday Cards and Beyond
While companies like Amazon and Netflix may send promotional offers or digital reminders, Training Tracker takes a more thoughtful approach to client appreciation. Each year, the team sends handwritten holiday cards to their customers—a simple yet powerful gesture. “It’s important for us to show our clients that we value their business and partnership,” Jen explains. “A holiday card is our way of saying thank you in a more personal way.”
For many clients, these small touches go a long way in building trust and loyalty. They’re reminded that they’re not just another account number or subscription—they’re part of a relationship that Training Tracker genuinely cares about.
Work-Life Balance While Supporting Clients
Jen’s commitment to her clients is unwavering, even as she strives to maintain a healthy work-life balance. Especially during busy periods, like the end of the year, Jen ensures she’s available to her clients while also recharging. “It’s all about balance,” she says. “Even though I’m with my family, I will briefly step aside to check for any urgent issues, and then I go back to family time.”
This careful balancing act benefits not only Jen but also her clients. By taking time to refresh, she can better support her customers in the long run, ensuring they receive the high-quality service they’ve come to expect. And for those clients operating 24/7, knowing they can reach someone who understands the pressure of their work is invaluable.
Why the Human Touch Matters
In today’s tech-driven world, it’s easy to lose sight of the importance of human connection, especially in business. However, the human touch is at the core of Training Tracker's customer service philosophy. By prioritizing direct, personal interactions and going the extra mile to make customers feel appreciated, Jen and her team are redefining what it means to offer excellent service in the software industry.
Whether it’s a holiday card that arrives at the perfect time, a phone call answered by a real person, or a demo that provides a solution, Training Tracker proves that the personal touch makes all the difference.
Training Tracker is the right choice for companies looking for more than software—they're looking for a trusted partner.
Are you ready to experience customer service that goes beyond automated responses? Choose Training Tracker and discover what working with a team that genuinely cares about your success is like. Schedule a demo today and see the difference a human touch can make in your training management.
