Never Feel Lost or Stuck Again
Frustrated when you need help but can’t find answers?
Tired of support that makes you feel more confused than when you started? We get it. When you’re already overwhelmed with training deadlines, the last thing you need is complicated support that wastes your time.
That’s why we built support that actually supports you.
Get Unstuck Fast
Instant Answers When You Need Them
Pain: Waiting hours or days for simple answers while deadlines loom
Outcome: Get immediate answers from our comprehensive how-to guides, plus submit support tickets when you need personalized help
Access Support PortalStep-by-Step Clarity
Pain: Vague instructions that leave you more confused than before
Outcome: Illustrated how-to guides you can follow, print, and reference anytime
How-to Guides
These illustrated guides will help you perform basic tasks in Training Tracker. Click to open them for your reference. For video guides, go to our YouTube channel.
Filter by topic
How to Add and Edit Items Under "Utilities"
June 15, 2026
The Utilities tab in Training Tracker® is where administrators manage organizational settings for Trainees, Tasks, and Users, all of which can be created, edited, or deleted through simple forms. …
Read moreHow to Create and Use Tags
June 15, 2026
Tags can be created for specific projects, assigned to Trainees, and used to simplify searching. Multiple Tags can be assigned to a Trainee and searched simultaneously. …
Read moreCommon Questions, Clear Answers
Training Tracker is used to track employee training, comply with regulatory requirements, and improve quality assurance for many industries. Training Tracker allows you to assign training requirements, send training reminder emails to employees, and keep a record of completed trainings in one centralized, cloud-based location.
With Training Tracker, you have control over your employee lists. Our system makes it easy to archive former employees. This way, they are not completely removed from your system but do not show on your active employee list. In some industries like healthcare, you need to maintain employee training records for up to 10 years, so having an archive of all past employee training is extremely important, especially during a compliance audit. Training Tracker makes employee training records easy to manage! You are not charged a user fee for archived admins and employees.
Training Tracker is used by clients in many different industries, including manufacturing, oil and gas; government, aviation, aeronautics, and aircraft maintenance; automotive; healthcare; and pharmaceuticals. If your industry requires regular compliance training, Training Tracker can work for you!
Pricing for Training Tracker is determined by the number of users you have logging into the system.
A user is defined as anyone with a username and password, and they monitor the trainees and tasks to be completed by the trainees. Users are usually your company administrators like human resources managers, training coordinators, and safety managers.
Yes, your training database records are stored on our secure cloud servers.
Yes, our servers are encrypted with bank-level encryption, and our web application is password protected for each individual user.
The FDA’s Good Manufacturing Practice (GMP) guidelines (FDA Title 21, FDA Chapter 11, FDA Part 11.) discuss training and record keeping for Standard Operating Procedures (SOPs). Training Tracker can assist you in keeping your employees up to date on SOPs.
The FAA recently instituted requirements for training certification. Training Tracker can be used to meet many of these requirements, including 49 Code of Federal Regulations.
Training Tracker can also help with ISO Certification by auditing your training records. Many companies working toward ISO 9000 certification have used Training Tracker.
ADP Workforce Now
GitHub
NetSuite
Oracle Taleo
Paycom
Paylocity
UKG Pro HCM
UKG Ready
Workday
Yes, HRIS integration is an add-on feature available with any feature package. Visit the Billing page on the Utility tab to purchase it.
The pricing is a flat rate, billed monthly or annually, depending on your company's billing cycle.
Existing employees are matched by Employee ID/Number. Only the fields listed above will sync and update. Training history and assignments remain intact.
When an employee is marked as terminated in your HRIS, their termination date is recorded in Training Tracker. Their training history is preserved.
Yes! You can manually add employees who aren’t in your HRIS, such as contractors. Just use a different Employee ID/Number to avoid conflicts.
An initial sync runs when the integration is first connected. After that, syncs run daily to keep data current.
You’ll need provider-specific API credentials. These vary by provider — for example, ADP Workforce Now requires a Client ID, while Paycom requires a SID and Username.
Yes. You can archive an integration to stop syncing, or permanently delete an archived integration. Existing employee data in Training Tracker remains intact in both cases.
Standard fields are supported automatically. For custom fields, contact our support team to discuss options.
Yes, you can connect multiple providers. Each provider can only have one active integration per account.
The Bottom Line: Support That Actually Helps
We built our support system with one goal — getting you back to your real work as quickly as possible.
No more:
- ❌ Confusing documentation that creates more questions
- ❌ Generic responses that don't address your specific situation
- ❌ Waiting days for answers to urgent questions
- ❌ Feeling stupid for not understanding "simple" instructions
Instead:
- ✅ Clear, visual guides you can actually follow
- ✅ Instant access to answers when deadlines are looming
- ✅ Support that understands your industry's unique challenges
- ✅ Confidence that you can solve problems independently